Returns & Exchanges

At Northern Fitness, we are committed to your peak performance; if your new equipment doesn't meet your training needs, you can return or exchange it within 30 days of delivery. All returned items must be in original packaging and like-new condition to ensure a smooth processing experience.

Return Process

• 1.
  Initiate Your Request

  Log into your Northern Fitness account and navigate to your order history to select the items you wish to return and receive a Return Authorization Number.

• 2.
  Pack Your Equipment

  Securely pack the items in their original manufacturer packaging, ensuring all manuals, hardware, and accessories are included to avoid restocking fees.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, or schedule a freight pickup for heavy machinery.

• 4.
  Receive Your Refund

  Once our technicians inspect the equipment at our warehouse, your refund will be processed back to your original payment method within 5-7 business days.