Frequently Asked Questions
Everything you need to know about your Northern Fitness journey.
What are your standard shipping times?
We typically process orders within 1-2 business days. Depending on your location, standard shipping takes between 3 to 7 business days for delivery.
Do you offer professional equipment assembly?
Yes, we offer professional white-glove assembly services for larger items like treadmills and power racks at an additional fee in select regions. Please contact our support team to schedule.
What is your return policy for fitness gear?
We offer a 30-day return window for most items. Products must be in their original packaging and in unused condition. Please note that heavy equipment may be subject to a restocking fee.
Does my equipment come with a warranty?
All Northern Fitness equipment comes with a manufacturer's warranty. Duration varies by product type, typically ranging from 1 year for accessories to lifetime coverage on certain structural frames.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Do you offer financing options for larger purchases?
Yes, we partner with several financing providers to offer flexible monthly payment plans. You can select the financing option at checkout to see if you qualify.